Dada8 Privacy Policy – Our commitment to protecting your data

dada8 places the highest importance on its users' privacy. This document explains what information we collect, why we collect it, and how we keep it secure. This isn't just a legal formality — it's the foundation of trust between us and you.

This policy has been written in Bangla so users in Bangladesh can easily understand it. We've kept the language simple and straightforward, avoiding unnecessary technical or legal complexity.

dada8Registering with or using any service on means you agree to this Privacy Policy. If you do not agree, please discontinue use of our services and contact us.

We only collect the data we genuinely need to provide our services. Full details are provided below:

dada8 Collects information in several ways:

• Directly from you – Information you provide directly during registration, KYC submission, or when contacting support.
• Automatically – When you use the platform, your usage patterns are recorded through cookies, log files, and tracking technologies.
• From payment processing – When transactions are made via bKash, Nagad, or Rocket, the necessary payment information is received.
• Third-Party Verification – A trusted identity verification service may be used for KYC verification.

For every piece of data we collect, we ensure it is necessary to provide our services and is obtained with your consent.

We use your data only for specific, defined purposes. Information collected for one purpose will never be used for another:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• For customer support and complaint resolution.
• To prevent fraud, money laundering, and other criminal activities.
• To enhance service quality and personalise the user experience.
• To send promotional offers and notifications (only with your consent).
• To meet legal obligations and satisfy the requirements of regulatory authorities.

dada8You can unsubscribe from 's promotional emails at any time. However, important account-related notifications (such as password changes and transaction confirmations) cannot be turned off — these are essential for your security.

dada8 Your information is not shared externally — with a few limited exceptions, which are clearly outlined below:

• Payment processors – Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• KYC verification – Limited information may be shared with trusted third parties for the purpose of identity verification.
• Law Enforcement – We are legally required to share information when ordered to do so by a competent court or authority.
• Technology partners – Where cloud servers or analytics services are used to operate the platform, only minimal data may be shared — and those providers are bound by our privacy agreements.

dada8 We use internationally recognized technology to protect your data. Here's what that looks like in practice, not just in words:

Please note, however, that no system on the internet is 100% impenetrable. dada8 makes every effort to provide maximum security, but keeping your password and login credentials safe is also partly your responsibility.

dada8's website and app use cookies. Cookies are small text files stored on your device that help us improve our services. See below for the types of cookies used:

Optional cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause certain features to stop working properly.

dada8You have several important rights regarding your personal data at . Get to know them and use them whenever needed:

To exercise these rights support@dada8.wsEmail us at . We will respond within 30 days. Please note that for legal reasons, some data may not be able to be deleted immediately.

dada8 does not retain your data indefinitely. Each category of information has a defined retention period:

• Account information – For the duration your account is active, and for 5 years after closure (for legal compliance).
• Financial transaction data – A minimum of 7 years (in compliance with anti-money laundering regulations).
• KYC Documents – 5 years after account closure.
• Customer support conversations – 3 years.
• Marketing Preferences – Updates take effect immediately upon opt-out.
• Log Files & Technical Data – Typically 90 days.

Once the retention period expires, data is securely deleted or anonymised in a way that makes it impossible to identify any individual.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly. We take every complaint seriously.

When you submit a complaint regarding your data privacy, we will:

• We will acknowledge receipt within 72 hours.
• We will begin an investigation and keep you updated on the progress.
• We will provide a final response within 30 days.
• We will take corrective action where necessary.